TERMS & CONDITIONS
1. Introduction
Welcome to Elite Aluxor Travels. We respect your privacy and are committed to protecting your personal data. This privacy policy informs you about how we look after your personal data when you visit our website or make a reservation for our chauffeur-driven Urbania rentals.
2. Information We Collect
We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
- Identity Data: includes first name, last name, username or similar identifier.
- Contact Data: includes billing address, delivery address, email address and telephone numbers.
- Transaction Data: includes details about payments to and from you and other details of services you have purchased from us.
- Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location.
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To perform the contract we are about to enter into or have entered into with you (e.g. to execute your chauffeur booking).
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation in India.
4. Payment Security
All transactions processed through our booking portal are encrypted. We do not store credit card details or bank credentials on our servers. Payment processing is handled via secure, PCI-DSS compliant third-party payment gateways.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Sharing Your Personal Data
We do not sell your personal data. We only share your details with verified third parties strictly necessary to perform our services, such as assigned professional chauffeurs, secure payment processing gateways, and legal authorities when required by Indian law.
7. Cookies and Tracking
Our website uses cookies to enhance your browsing experience, remember your language preferences, and analyze site traffic patterns. You can choose to disable cookies in your browser settings, though some interactive elements of our booking platform may not function fully.
8. Data Security Measures
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your personal data to employees and agents who have a business need to know.
9. Children’s Privacy
Our travel reservation services are not targeted towards children under the age of 18. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal information, we will delete it from our servers immediately.
10. International Data Transfers
While our travel services are based in India, some of our payment processors or cloud hosting tools may store data on servers located outside India. By using our services, you consent to the secure transfer and processing of your details across boundaries.
11. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, or to object to processing.
12. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us via email at bookings@elitealuxor.com or call us directly.
